Payment Options
BANK TRANSFER
After the order confirmation, we will send you an e-mail with all the necessary payment details. Please use the order number as the payment reference. Goods will be sent after the transfer has been received by us. You will get an e-mail confirmation before the order is sent to you.
The following accounts apply for bank transfers:
For orders in CZK
Account Number: 1292654026/3030
IBAN: CZ4230300000001292654026
For orders in EUR
Account Number: 1292654034/3030
IBAN: CZ2030300000001292654034
SWIFT: AIRACZPP
Bank: Air Bank a.s.
Account Name: Tamara Sabo
Address: Komunardu 20, 170 00 Prague 7, Czech Republic
Please note that the items will be reserved for 5 working days from your order. In case we do not receive the full payment until that time, we will release the items from the reservation and cancel the order. All the incomplete funds received by that moment will be reimbursed back to the customer.
STRIPE
Stripe provides online payments by card. Various types of payment cards are accepted.
The list of currently supported payment methods is visible after the order has been completed.
Shipping Options
PERSONAL PICK-UP
You can pick your order up directly from our studio at Mánesova 1092/42, 120 00, Prague 2 upon prior agreement. We will choose the time that suits you best. Personal pick-up is free of charge.
PACKAGE DELIVERY
Please see the list of countries we deliver to with respective prices below. If an order is shipped outside of the EU, you may be liable for taxes and other duties.
VIA PPL or GLS
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Czech Republic
100 CZK. Free of charge for orders above 2 500 CZK. Usually 2 -3 business days. -
Slovakia, Poland or Germany
265 CZK. Free of charge for orders above 2 500 CZK. Usually 2 - 3 business days. -
Europe
Usually 5 business days.
The cost of delivery to the following countries is 850 CZK via PPL or 300 CZK via GLS
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Austria
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Belgium
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Denmark
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Estonia
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France
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Hungary
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Italy
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Latvia
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Lithuania
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Luxembourg
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Netherlands
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Romania
The cost of delivery to the following countries is 850 CZK via PPL or GLS
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Bulgaria
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Croatia
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Finland
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Greece
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Ireland
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Portugal
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Slovenia
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Spain
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Sweden
VIA CZECH POST
Delivery takes usually more than 5 business days. The delivery times may be longer due to customs procedures at the borders.
The cost of delivery to the following countries is 1 500 CZK. The cost is excluding duties and taxes which are born by the customer
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Australia
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Canada
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China
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Hong Kong
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Japan
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New Zealand
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Norway
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Singapore
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South Africa
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South Korea
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Turkey
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United Arab Emirates
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United Kingdom
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United States Minor Outlying Islands
TAM ARA reserves the right for longer dispatch times due to personal or national holidays. In case of longer personal holidays, the customer will be informed on our front page. Thank you for your understanding and, of course, we will do our very best to send the package as soon as possible.
TAM ARA is not responsible for any delays or damages that occurred during shipping with an external company. We advise you to check the package carefully before accepting it. If you notice any irregularities or damages, do not accept the delivery and file a claim directly with the courier.